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Your 366ace account wallet connects directly to bKash, Nagad and Rocket — fund your balance, request a payout or check a transaction record all from the same account area. Access depends on your local law and eligible region.
Adding funds to your 366ace balance starts at the deposit counter inside your account. We support bKash, Nagad and Rocket as local wallet rails — pick the one your phone already has loaded. Enter the amount that matches what you want to move, confirm the transfer on your wallet app, and the balance updates in your account area once the transaction clears. There are no extra steps on our side beyond what the deposit screen shows you. If the screen shows a reference number, keep it — you will need it if you ever need to match the wallet record to your account history. Do not close the page before the confirmation appears. The fields and limits shown on the deposit screen are the ones that apply to your account at that moment.
Log in and navigate to the banking section of your account. Select the deposit option to open the counter.
Pick bKash, Nagad or Rocket from the method list shown on screen. Only methods available for your account appear here.
Type the amount within the limits shown, then confirm the transfer inside your wallet app when prompted.
Once the wallet transaction clears, your 366ace balance reflects the deposit. Check the account history tab to verify.
When you want to move your 366ace balance back to your mobile wallet, head to the withdrawal section of your account. The process mirrors the deposit flow: select the wallet you want to receive the funds — bKash, Nagad or Rocket — and enter the amount within the range your account currently allows. You will be asked to confirm ownership of the wallet before the request is submitted; follow the verification fields shown on screen rather than any external instructions. Once submitted, the request moves to a pending status visible in your account history.
From your account dashboard, open the banking area and select the withdrawal option.
Choose bKash, Nagad or Rocket as the destination. The wallet must be registered to your account.
Input the amount within the limits displayed. Amounts outside the shown range will not be accepted at submission.
Follow the ownership confirmation fields on screen. Once verified, submit the request and note the reference number shown.
Your 366ace account may prompt you to complete identity or wallet verification at certain points — typically before a first withdrawal or when our system flags a review. The fields and documents we ask for are shown directly inside your account area under the verification section; we do not request anything outside of what appears there. Work through each field as it appears on screen and upload only what the form asks for. If a field is marked optional, you can skip it unless a later step requires it. Verification status is shown in your account profile once our team has reviewed your submission. We do not publish fixed review timelines.
Log in and open your account profile. Any pending verification steps appear here with the specific fields required.
Complete each field as shown. Do not send documents through any channel other than the upload form in your account.
Your account profile shows the current status once our team has reviewed your submission. No action is needed while it shows pending.
If all fields are complete but status has not changed, reach out through the support route shown in your account for a status check.
Your 366ace account works with the mobile wallets most commonly used across Bangladesh. Each method listed below is available at the deposit and withdrawal counter inside your account, subject to your region and account status. Select the wallet that matches your registered mobile number when you open the banking section.
Deposit and withdraw using your bKash mobile wallet. Select bKash at the banking counter and follow the transfer steps shown on screen.
Move funds through your Nagad account. Available at both the deposit and withdrawal counter for eligible account holders.
Use your Rocket wallet to fund your balance or request a payout. Select Rocket from the method list in your account banking area.
Every deposit and withdrawal you make through 366ace generates a record on both sides — your mobile wallet transaction history and your 366ace account history. Knowing how to read both helps you confirm a transaction went through correctly and gives you the evidence you need if something needs to be queried. The reference number shown at the end of a deposit or withdrawal is the link between the two records; keep it until the transaction shows a completed status in your account.
Each transaction generates a unique reference shown on the confirmation screen. Copy or screenshot it immediately — this is the identifier our support team uses to locate your transaction.
Your 366ace account history shows status labels such as pending, processing and completed. A pending label means the transaction is in progress; completed means the balance has moved.
Your bKash, Nagad or Rocket app records the transfer on its side independently. The amount and timestamp there should match what appears in your 366ace account history.
Hold onto the wallet confirmation screenshot and the 366ace reference number until the transaction shows completed on both sides. These are what support needs if a query arises.
Your 366ace account and the transactions you make through it are protected through a combination of domain verification, wallet ownership checks and a published support route. We do not ask for your wallet PIN or full account password through any channel other than the official login and verification screens inside your account. If you receive a message asking for those details outside of the account area, do not respond to it.
Always confirm you are on 366ace before entering your credentials. Bookmark the address directly rather than following links in messages. A mismatched domain is the clearest sign of a phishing attempt.
We verify that the bKash, Nagad or Rocket wallet used for withdrawals belongs to the account holder. This step appears inside your account and is required before a payout request is processed.
Account verification fields are shown only inside your 366ace account area. We do not request identity documents through email, chat or any external channel outside of the in-account upload form.
If a transaction looks wrong or a verification step is unclear, use the support contact shown inside your account. That is the only channel our team monitors for account and banking queries.
Below are the questions we hear most often about deposits, withdrawals and account verification on 366ace. If your question is not covered here, the support route inside your account is the right place to raise it.
We accept bKash, Nagad and Rocket at the deposit counter. Open the banking section of your account and the methods available for your region will appear in the list. Select the one that matches your registered mobile wallet.
The minimum and maximum amounts are shown on the deposit screen inside your account at the time you make a transaction. We do not publish fixed limits here because they can vary by method and account status.
Go to the withdrawal section in your account banking area, select your wallet — bKash, Nagad or Rocket — enter the amount within the range shown, complete the wallet ownership confirmation step, then submit. Note the reference number on the confirmation screen.
A pending status means the transaction is still being processed. Check your wallet app to confirm the transfer left your balance. If the wallet shows the transfer completed but your 366ace account still shows pending after a reasonable wait, contact support with your reference number.
Account verification is a standard check we run before processing certain withdrawals. The fields required are shown inside your account under the verification section. Complete only what appears there and upload documents through the in-account form, not through any external channel.
Use the reference number shown on the 366ace confirmation screen alongside the timestamp and amount in your wallet app history. Both records should reflect the same amount. If they do not match, contact support through your account with both reference details ready.