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At 366ace, we collect only what we need to run your account, process transactions through bKash or Nagad, and keep your session secure. This policy explains what we hold, why we hold it, and the steps you can take to review or correct it — access and eligibility depend on your local law and eligible region.
We collect information in three main ways: data you provide when you open an account (name, contact details, preferred payment method), data generated by your activity on the platform (session logs, transaction records linked to your bKash or Nagad wallet), and technical data your device sends automatically (browser type, IP address, device identifiers). We use this information to process deposits and withdrawals, verify account ownership, deliver account communications, and improve how the platform behaves on mobile. We do not sell your personal data to third parties for their own marketing purposes. Data is shared only where required to process a transaction — for example, passing a reference to your bKash or Nagad provider to confirm a deposit — or where we are required to do so under applicable law. Retention periods vary by data type: account records are kept while your account is active and for a period afterward as required by applicable rules; transaction logs may be retained longer where financial regulations apply. The length of any retention period depends on the jurisdiction governing your account and the nature of the data involved. Where local law in Bangladesh affects how we collect or retain your information, those local rules take precedence to the extent they apply.
When you deposit via bKash, we pass the minimum reference data needed to confirm that transaction. We do not store your full bKash PIN or credential.
Nagad payment references are logged against your account to reconcile deposits and withdrawals. These records are held for the retention period required under applicable rules.
If you use Rocket, the same reference-only model applies. We record the transaction ID and amount; your Rocket account credentials stay with your provider.
Your internal account wallet balance and movement history are stored securely and visible to you from your account dashboard at any time you are logged in.
This policy covers data processed through your 366ace account. It does not extend to third-party services you reach from our platform, and it does not override local law in Bangladesh or any other eligible region where different rules apply. Use the table below to understand what falls inside and outside our responsibility.
Login credentials, session activity and account-level preferences are inside this policy's scope. We handle these directly and you can review them from your account settings page.
Transaction references passed to bKash, Nagad or Rocket sit at the boundary: we hold the reference on our side; the payment provider holds your wallet data under their own privacy terms.
Game session data — rounds played, stake records — is collected and retained as part of your account history. This falls fully inside this policy and is accessible from your account history tab.
Links or embedded tools from external providers operate under those providers' own terms. We do not control their data practices, and this policy does not apply to data they collect independently.
You have practical options for managing the data we hold about you. The starting point for most requests is your account dashboard — logged-in account holders can view transaction history, check session records and update basic contact details directly without contacting support. For anything that cannot be changed from the dashboard, our support team handles written requests submitted through the published contact route. We aim to acknowledge data-related requests and route them to the right team; how quickly a request can be fulfilled depends on the nature of the data and any obligations we have under applicable law. Where local law in Bangladesh or your eligible region grants specific data rights — such as a right to request deletion or to receive a copy of your data — you can raise that request through the same support route. We will not delete records we are required to retain under applicable financial or regulatory rules, but we will explain what we can and cannot action and why.
Log in and open the account history tab to see transaction records, session activity and wallet movements. These are available at any time your account is active.
Contact and profile fields can be updated from account settings. For fields that are locked after verification, submit a correction request through our support channel.
Send a written query through the support route published on this site. State your account reference and the specific data concern so the right team can pick it up without delay.
If your local law gives you a deletion right, raise it with support. We will confirm what records can be removed and which must be retained under applicable rules.
For any question about how we handle your data, use the contact routes published on this site. State your account reference and describe the specific data concern clearly so we can route your request without extra back-and-forth.
The live chat widget on site is the fastest way to raise an account or data question. Open a chat session from any page while logged in and describe your concern.
For written data requests — corrections, deletion queries, or records access — email the support address published in the account help section. Include your account reference.
The help centre lists published policy documents and account guides. Check there first for answers about what data we hold and how your information is structured.
We apply access controls so that your account data is only reachable by the systems and staff that need it to run your account or fulfil a legal obligation. Cookies on this site serve functional purposes — keeping your session active, remembering your logged-in state, and measuring how pages load — not behavioural advertising. You can manage cookie preferences from your browser settings; blocking functional cookies may affect how some account pages behave.
Your account is protected by password and session controls. If you notice any login activity you do not recognise, change your password from account settings and contact support through the published route immediately.
We use session cookies to keep you logged in and analytics cookies to understand page performance. We do not set third-party advertising cookies or share browsing data with ad networks.
We keep account and transaction records for as long as your account is active and for any period required under applicable law afterward. You can request a summary of what we hold through our support route.
When this policy changes in a material way, we post a notice in the account communications area. Continuing to use your account after a posted update means you have had the opportunity to review the revised terms.
Common questions about how 366ace handles your data, your account rights and how to get in touch with a specific concern.
We collect the contact and identity details you enter during registration, your preferred payment method (such as bKash or Nagad), and the activity records your account generates — transaction history, session logs and wallet movements. We collect only what is needed to run and verify your account.
We pass a transaction reference to your payment provider to confirm a deposit or withdrawal. We do not share your bKash or Nagad PIN or full wallet credentials. The payment provider holds your wallet data under their own published privacy terms, which sit outside our policy.
Log in and open the account history tab. Transaction records, session activity and wallet movements are all visible there. For data that is not shown in the dashboard, submit a written request through the support route published on this site.
If your local law in Bangladesh or your eligible region grants a deletion right, you can raise that request with our support team. We will confirm what can be removed and what must be retained under applicable financial or regulatory rules, and explain our decision in writing.
Many contact and profile fields can be updated directly from your account settings page. If a field is locked after verification — for identity-related reasons — submit a correction request through our published support channel with your account reference and the specific detail to be corrected.
This policy covers data processed through your 366ace account regardless of where you access the platform. Access and eligibility depend on your local law and eligible region. Where local law in Bangladesh applies more specific rules to how we handle your data, those rules take precedence to the extent required.