Sports / App
These terms set out the rules that apply when you open and use a 366ace account — from placing a bet on cricket or football to moving funds through bKash or Nagad. Access to 366ace depends on your local law and whether your region is eligible; read these terms before you start.
By creating an account and using 366ace — whether you are browsing the sportsbook, opening the live casino, or funding your wallet via bKash or Nagad — you agree to these terms in full. They apply to every action taken under your login: placing wagers, requesting withdrawals, adjusting account settings, and communicating with our support team. We may update these terms when our services change or when applicable rules require it. When that happens, we will note the revision on this page. Continued use of your account after a change takes effect means you accept the updated terms. If you disagree with any revision, stop using the account and contact support to close it. Eligibility matters. You must be of legal age in your jurisdiction and located in a region where access to 366ace is permitted under local law. We do not make representations about lawfulness in every region — that determination is yours to make. If your region restricts online wagering, you are responsible for compliance with those restrictions. These terms exist alongside any specific rules that apply to individual information, account verification steps, or payment methods. Where a specific rule conflicts with a general term, the specific rule applies to that context.
Deposits made through bKash are subject to the transaction limits and verification steps shown in your account wallet at the time of the transaction.
Nagad transfers follow the same account-wallet flow as bKash. Confirm the amount and recipient details shown on screen before approving the transfer from your Nagad app.
Rocket is available as a wallet funding option where the payment screen shows it. Check your account's deposit section for current availability in your region.
Your account wallet operates in the currency shown at registration. All bet settlement, withdrawal requests, and transaction records reflect that same currency throughout.
Not every interaction with 366ace falls under the same rule set. These terms draw clear lines between what we govern directly, what sits outside our control, and where shared responsibility applies. Read this section before raising a dispute so you know which route applies to your situation.
Login credentials, session security, and account-level settings are fully within scope. You are responsible for keeping your password secure; we are responsible for the account infrastructure that receives your login.
Deposits and withdrawals processed through your 366ace wallet — including bKash, Nagad, and Rocket — are covered. Transaction records are available in your account history and reflect the amounts and timestamps we received.
Game content, odds displays, and promotional notices published on 366ace are within scope. We aim for accuracy, but live odds and game availability can change; the figure shown at bet placement is the one that counts.
Payment network processing, mobile operator infrastructure, and device software sit outside these terms. If a bKash or Nagad network issue delays a transaction, that delay falls under the payment provider's own terms, not ours.
These terms are not one-sided. You have concrete steps available whenever you need to review your account history, correct a detail, or raise a concern with us. The account section accessible after login contains your transaction records, personal details, and communication preferences — all in one place. If a transaction record looks wrong, the dispute path starts in your account history. Pull the relevant record, note the date, amount, and payment method (bKash, Nagad, or Rocket as applicable), and submit it through the support route shown on the contact page. We will check the record on our side and respond through the same channel. For personal-detail corrections — name, contact number, or linked wallet — the account settings page shows the fields you can edit directly. Some changes require identity verification before they take effect; the screen will tell you when that applies. Do not attempt to change details by contacting support directly without first checking whether the self-service path is available, as that is usually faster. If you want to close your account, contact support with the request. We will confirm the steps required, including any outstanding balance resolution, before the account is closed.
Your full transaction history — deposits, withdrawals, bets placed and settled — is in the account section after login. Filter by date or payment method to find a specific entry.
Edit contact details and linked wallet information from account settings. Changes that affect verification status will prompt an additional confirmation step shown on screen.
Submit disputes through the support contact page with the transaction reference from your history. Include the payment method used and the amount in question for a faster resolution.
Send a closure request to support. Any remaining wallet balance must be withdrawn before closure is finalised; the process is explained in full when you make the request.
If you have a question about how these terms apply to your account — eligibility, a transaction, or a request to update your details — use one of the routes below. We respond through the same channel you used to reach us.
The live chat option is available on the site for account and terms queries. Start a session from the help icon on any page.
Send detailed queries — including transaction disputes or account-closure requests — to our support email address listed on the contact page.
The help centre covers common questions about account access, wallet funding via bKash and Nagad, and how these terms apply to specific situations.
Account security and data handling are part of how 366ace operates day to day — not a separate policy you only read once. Here is how we approach each area so you know what to expect from your account.
We collect the details you provide at registration and during wallet verification. That data is used to operate your account, process transactions through bKash or Nagad, and respond to support queries.
We use cookies to keep your session active, remember your language preference, and measure which parts of the site are used most. You can manage cookie preferences through your browser settings.
Transaction records and account data are retained for the period required by applicable rules. After that period, data that is no longer needed is removed from active storage.
To request a correction to data we hold about you, or to ask what data is stored, contact support through the email route on our contact page. We will confirm receipt and outline the next step.
These are the questions we hear most often about how these terms work in practice. If your question is not here, the support team can help through live chat or email.
Yes. Every transaction processed through your 366ace wallet — including bKash deposits, Nagad transfers, and Rocket payments — falls under these terms. The payment provider's own terms also apply to the network transaction on their side.
Access depends on whether online wagering is permitted under your local law and whether your region is currently eligible. We do not determine lawfulness for every user's location — that is your responsibility to confirm before using the account.
We will update this page when terms change. If you continue using your account after the updated terms are posted, that counts as acceptance. If you disagree with any change, contact support to discuss closing your account before the change takes effect.
Open your account history, find the transaction record in question, and note the date, amount, and payment method. Submit that detail to support via the contact page. We will check our records and respond through the same channel you used.
Network-level delays caused by the payment provider's infrastructure fall under their own terms and service conditions, not ours. If the amount left your wallet but has not appeared in your 366ace account, contact support with the transaction reference for us to investigate on our end.
Send a closure request to our support team via email or live chat. Before the account is closed, any remaining wallet balance needs to be withdrawn. Support will walk you through the steps required once they receive your request.